Agreed. I had a problem with an eBook I purchased from B&N being unusable on my nook. After many attempts to explain why I should get a refund to the dense customer service, I finally threatened a chargeback via email, and was promptly refunded my money.

And for what it's worth, having used both a Kindle and a nook, I really want to like the nook more, but I just can't. The poor user interface and the bad taste from B&N customer support make me not want to use the thing.