I feel the same. I recently used my cc companies customer service to get issued a chargeback for the first time (Amex). It was simple and painless and I was presently surprised. It was for a information lookup service that never delivered the login credentials, had a non working cancellation form, and an infinite hold support service phone number (clearly in effort to make it technically possible but incredibly difficult to cancel before recurring changes were billed). A soon as cc support contacted merchant on my behalf, they immediately issued a refund. Nice to know it's a PITA for the offending merchant, sucks it can be abused easily.