At this point that is a feature, not a bug. That's the only explanation as almost all websites for products/services you don't already know of are utterly useless at explaining what precisely it is they do.
I still get pretty upset by this and try to avoid buying from such companies whenever possible in my professional role, but I'm pretty convinced it's on purpose so you have to call someone and let them "engage" you in the "value add" sales process.
Maybe. But in many cases it's not a deliberate choice about motivating user behavior, it's about satisfying some highly-paid person's idea of how their business is special so the design must also be special.
OR they really have it together, and the design works great for their specific target buyer while turning off irrelevant folks like you.
I still get pretty upset by this and try to avoid buying from such companies whenever possible in my professional role, but I'm pretty convinced it's on purpose so you have to call someone and let them "engage" you in the "value add" sales process.