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bdowling
on June 3, 2020
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People think they're calling restaurants directly ...
There is no operator. The Grubhub-owned number will ring through to the restaurant, but will log the call so that Grubhub can get its commission.
huhtenberg
on June 3, 2020
[–]
The restaurant then should ask what number the customer was calling and offer a callback if it wasn't a direct call.
nmeofthestate
on June 3, 2020
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That's presumably against the terms of service they agreed when they decided to work with GrubHub. The real fix would be for the restaurant to stop using GrubHub. Unless I'm really misunderstanding what's going on here.
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