The restaurant experience is based on a different unit, the party. A party of 2, 4, 6, 20, etc dines together and has the same server(s).
So one bad employee can cripple a restaurant because of a dumb algorithm? Lets start by saying the right thing to do would be talk to the manager first and get them to resolve it.
I hope you see the disparity here. The reviews should be one per restaruant experience. You shouldn't be able to gang up and review spam a restaurant, but there's no way we can prevent that without the review service cooperating with the restaurant.
I have a dietary restriction and I make it a point to explicitly call it out when I order my food, ie: “I’ll have the pasta. It’s vegetarian right?” Yet, now and then, I end up getting served something with meat. Especially now with the fake meat substitutes which honestly look 100% like meat to me.
Finding out the burger I’m eating is real meat after taking a few bites and seeing stringy sinew just completely ruins my entire meal.
When this happens, which happens more often than you would think (go ask your vegetarian friends how often they accidentally eat meat through no fault of their own), you can be sure I give them a damning 1-star review. I don’t care how my friends review them, then can give them 5-stars, that’s fine. But I’m giving them 1.
Stop ordering beyond meat because you long for meat even though you've confused yourself into being a vegetarian and you won't have this problem anymore.
>go ask your vegetarian friends how often they accidentally eat meat through no fault of their own
Huh? I've been a vegetarian for two decades, eat at restaurants often nowadays, and I've never had these sorts of issues. I mean, a small handful of times EVER someone made a mistake and served me meat (though once the mistake was mine) but that's quickly fixed. Never had issues where I ate half a real burger or anything like that.
I would never personally leave a one-star review for a mistake like this unless it was something that happened literally every time I went. I think leaving a one star review over a single mix-up is really petty. I also have the opinion that if you absolutely can't tolerate mistakes you should always be preparing your own food.
It’s people like you that we have this problem where giving someone 3 out of 5 stars can get them kicked off the platform. It’s because of people like you who won’t honestly review and rate things, giving them the benefit of the doubt, weighing the review more positively because they compensated for it.
No. It’s not petty.
They get 1 star because they messed up my order. Simple as that. Give me what I ordered and then I’ll consider giving them 2-5 stars. The fact that they fixed the issue does not even need to come into play here. They fucked up. They get 1 star. Simple. Easy. Done.
Mention that they fixed the issue, that they compensated for the meal, whatever. But leave the 1 star.
The world would be a better place if everything was rated properly, with a majority being 3 stars.
So one bad employee can cripple a restaurant because of a dumb algorithm? Lets start by saying the right thing to do would be talk to the manager first and get them to resolve it.
I hope you see the disparity here. The reviews should be one per restaruant experience. You shouldn't be able to gang up and review spam a restaurant, but there's no way we can prevent that without the review service cooperating with the restaurant.