My experience so far with companies that operate in this manner, has been something like:
1) Community member asks question.
2A) Answer is already in documentation, which can be easily linked to.
Or
2B) Can be answered in-line, with an action item to add clarification/more details to the docs.
This feels like a pretty scalable solution for the most part. If there are still recurring questions you might want to look at the discoverability/layout of your docs, but usually I've found that other community members start linking each other to docs if the same question comes up again and again.
1) Community member asks question.
2A) Answer is already in documentation, which can be easily linked to.
Or
2B) Can be answered in-line, with an action item to add clarification/more details to the docs.
This feels like a pretty scalable solution for the most part. If there are still recurring questions you might want to look at the discoverability/layout of your docs, but usually I've found that other community members start linking each other to docs if the same question comes up again and again.