I don't usually pay much attention to self-checkout (call me a luddite, but I find regular checkout to go faster and with less hassle), but the other day when standing in a queue, I looked at the ceiling and saw a ton of cameras - one camera per self-checkout station, + some extra in the general area. Additionally, each checkout station used a big tablet as its main display, and each of those tablets had the usual built-in selfie camera - I'd be surprised if these cameras didn't take photos of customers using the stations.
I was using the self checkout the other day and scanned some item and put it in my bag. A store employee came over and told me it didn't scan. Hmmm? I looked at the screen and yes, the item was listed on there. She checked some handheld she was using and it wasn't showing up on _her_ list. So she could somehow see what I was scanning and apparently was watching to make sure I wasn't stealing anything? It was kindof odd.
Quite a few, but I don't know that they're gonna help if I scan the small steak but put the giant one in my bag. Again, the scanning isn't happening at the self-checkout. They just get used for payment.
I can also void out an expensive item mid-shop. Unless someone's getting a real-time ping with my exact current location in the store in the security office when I do that, no one's gonna be checking.
Most of the cameras in the store are for (a) customer service or (b) organized crime tracking.
For (a), if a customer comes in with an odd return scenario / complaint, a fair number boil down to "what actually happened when they were originally here?" Camera provides documentation of that, and asset protection can review, and the make things right. E.g. the "bought thing, but didn't make it into my bag" scenario.
For (b), it's post-hoc identification & ad-hoc warning. Organized theft rings typically hit multiple stores in an area. Retail has gotten very good at sharing snapshots of individuals very quickly in those scenarios. And it's worth it, because a single organized theft incident will be a couple orders of magnitude larger than all your common theft for a month. E.g. $10,000 worth of product vs $100.
Having a trained cashier quickly scan your items for you does indeed beat fumbling with the scanning process while the GLaDOS built into the register judges you for not doing it properly.
Yes. And then you look at it funny and it exclaims, "unrecognized item in the bagging area", and asks you to assume the party escort submission position, while it fetches the party associate clerk.
That's why the app is nice; it's on my phone, I do it as I go along, and there's no scale involved. Faster than both self-checkout and cashier, in my experience, especially on a busy day.
I don't usually pay much attention to self-checkout (call me a luddite, but I find regular checkout to go faster and with less hassle), but the other day when standing in a queue, I looked at the ceiling and saw a ton of cameras - one camera per self-checkout station, + some extra in the general area. Additionally, each checkout station used a big tablet as its main display, and each of those tablets had the usual built-in selfie camera - I'd be surprised if these cameras didn't take photos of customers using the stations.