I left a large employer (Irvine based, I think) that would occasionally run into this.
The final straw was a feature that should have taken 15 minutes. It instead took three weeks, because customer support, product owners and the design team couldn't agree on whether the change was necessary or if it would be harmful. Of course, none of this conversation happened until my change was already mostly done and I had to ask a question to clarify something in the ticket's acceptance criteria.
I got dinged because my work took too long... and I immediately started interviewing elsewhere. When good workers leave because they cannot tolerate bad inertia, all you're left with is people who don't mind or find a way to game it, and the problem gets worse.
The final straw was a feature that should have taken 15 minutes. It instead took three weeks, because customer support, product owners and the design team couldn't agree on whether the change was necessary or if it would be harmful. Of course, none of this conversation happened until my change was already mostly done and I had to ask a question to clarify something in the ticket's acceptance criteria.
I got dinged because my work took too long... and I immediately started interviewing elsewhere. When good workers leave because they cannot tolerate bad inertia, all you're left with is people who don't mind or find a way to game it, and the problem gets worse.