The owners understood quite well what made for an amazing experience, but they didn't feel they could ensure that each customer would receive that experience given the issues they had in hiring and retention. One thing that shocked me was that I didn't get pushback on the likely increase in credit card usage. While 1.6% is a horrible portion of net margins, it's a small price to pay for keeping greenbacks out of employees' hands. There's a shortage of competent people in America who are willing to serve food at [Chain X] for more than a few months while finishing up school, etc. Most who will opt into serving long-term will seek higher-end restaurants.