Surprisingly you can solve massive TSPs using heuristics. The solutions are not guaranteed to be optimal, but they can get very close to optimal without a crazy amount of computing power.
The Concorde TSP solver can apparently solve instances with 85.6k cities to optimality. Pretty amazing!
Sorry but how is ride share problem a TSP problem? Rides are assigned one at a time and I do not think they would take into account future rides while doing the assignment optimization.
Not my industry, but imagining that they accept rides within a 48 hour windows from now. You’d quickly get something somewhat similar to a TSP. But given that you have lots of additional constraints (people tend to have a clear idea when they want to get from A to B) compared to the classical TSP, it might actually be easier to solve. As those constraints limit the paths you must evaluate.
Being NP-hard doesn't mean it's unsolvable at all. It means it's not solvable quickly. Google maps does this millions of times per day... the number of points on the trip are few enough that you can brute force it perfectly or use a heuristic to solve it faster but less optimally. Very solvable just not optimizable algorithmicly.
A cab service with unknown, frequently updated nodes where edge weights - driving distance from last drop to next pickup- can vary, would qualify as pretty bad version of TSP.
You can come up with a good enough solution but it’s not “solved”.
This “good enough” solution starts to break down whenever there is a huge concentration of drivers in a location. If this weren’t the case, ride shares wouldn’t have had to add a cancellation fee and hidden destinations from drivers.
Traveling Salesman is NP-Hard. Don't think it is solvable with current technology.