If you think there was no reason for her to publicly complain about that video, or that calling it "fucking disgusting" was so out-of-bounds that her behavior was comparable to threatening her job, then there's really nothing about this situation for you or I to discuss productively.
Either way, my point wasn't so much the specifics of this situation as how jaw-droppingly ineffective that particular apology was. You don't even have to know what they're apologizing for to see it.
Well if you believe, it is not possible to resolve something(not specifically this issue)/anything/at all without calling it "fucking disgusting" such that each/and every situation with getting customer support from a company (must) turn into a PR shit show for public study and discussion about how bad the company handled it, further giving bad examples to others that it is okay to throw tantrums/offensive statements to get support, from companies recycling the vicious cycle, then yes you are by all means right, there's really nothing about this situation for you or I to discuss productively.
Other than that the apology wasn't well played out. That's a given.
I have never asked anyone to apologize to me for using the word "fuck" and I am not interested in a debate about how serious a concern the words "fucking disgusting" are.
Either way, my point wasn't so much the specifics of this situation as how jaw-droppingly ineffective that particular apology was. You don't even have to know what they're apologizing for to see it.