I dunno what to say, but it does not do basic tasks to the satisfaction of people who buy 1gb internet connections.
I can tell you from experience that large downloads and uploads cause latency-sensitive applications to stutter in a way that is fixed by using ubiquiti gear.
In your defense, you did say non-technical household, but I dunno -- I don't think that wanting to use, eg, backblaze for backup and not have that tank zoom makes you a technical household.
And I don't know anything about the equipment AT&T is handing out these days, it could be particularly bad. But generally speaking the equipment that ISPs are handing out these days is pretty functional for generic use.
I can tell you from experience that large downloads and uploads cause latency-sensitive applications to stutter in a way that is fixed by using ubiquiti gear.
In your defense, you did say non-technical household, but I dunno -- I don't think that wanting to use, eg, backblaze for backup and not have that tank zoom makes you a technical household.