No they want it because it stops class action lawsuits, arbitration is notorious for being biased in favor of the companies that pay them, and it removes your access to a jury trial (eg one where the judge is not being paid by your opponent).
The claim businesses make is that it is more efficient than court for people, but if that were actually the case then they would not need to constantly try to add forced arbitration.
Forced arbitration is only a win for the business, and the entire intent is to make it so that the amount of harm they have to do before it is worth anyone suing them has to be measured in thousands of dollars for any person. The only way corporations are held to account for the majority of their crime is through increasingly impossible class action lawsuits.
The claim businesses make is that it is more efficient than court for people, but if that were actually the case then they would not need to constantly try to add forced arbitration.
Forced arbitration is only a win for the business, and the entire intent is to make it so that the amount of harm they have to do before it is worth anyone suing them has to be measured in thousands of dollars for any person. The only way corporations are held to account for the majority of their crime is through increasingly impossible class action lawsuits.