“I think I better play it for you,” is what she claimed the PR representative said. That is incredibly condescending, bad assumption notwithstanding. If I was a female gamer I would find that insulting, even if I was clueless. The assumption is not really the problem, the problem is the condescending and insulting attitude that the author ran into again and again. I would expect a PR rep for a gaming company to be more professional and be a better communicator. That is his job.
"Would you like me to give you a tour of the game?"
"Do you want me to drive, or just point things out as you go?"
"Do you have much experience with first person shooters?"
"It looks like you know what you are doing. Is there anything you would like to know about the game?"
All those are better ways he could have started the conversation. They do not assume anything, they make it easy for her to let him know her level of experience, and they are not insulting or condescending.
"Would you like me to give you a tour of the game?"
"Do you want me to drive, or just point things out as you go?"
"Do you have much experience with first person shooters?"
"It looks like you know what you are doing. Is there anything you would like to know about the game?"
All those are better ways he could have started the conversation. They do not assume anything, they make it easy for her to let him know her level of experience, and they are not insulting or condescending.