Have you never been at work being forced to do something because you need money but you just are not feeling it that day? Obvious mistakes will ALWAYS happen, regardless of rules, regulations, human involvement, process, etc. It's thoughts like this
"How can we make sure this doesn't happen again"
"Its unacceptable than an obvious mistake happened"
that make corporations so full of random rules, because they think it's possible to prevent things like this. What matters is the frequency with which they happen, and how gracefully you handle yourself after it happened.
And problems like this could still have been avoided if their system required review by a second party before blocking an addon by a developer of good standing who has addons with a huge number of users.
Sure, the individual doing the check might be incompetent, but that doesn't mean that Raymond needed to be bothered by Mozilla about it - they could have handled it internally instead.
Software management doesn't scale at all. It relies on an individual human element that is free to make the wrong choice apropos of nothing. They have no motivation to explain their reasoning and by-and-large are protected by the marketing of a multi-million dollar business.
Kinda why it's a mistake to charge money for a process that is demonstrably incorrect.
