Support is the other issue. Google's support is - well frankly, crap. Even paying customers (which my firm is) - all we get is email support. If we find a number to call, we've never reached a live person.
I'm sorry, but if my spreadsheet has an issues I can't wait 3 days for email support. I need someone on the phone now.
Support is Google's biggest weakness. From Google Apps to phones. It's something they need to admit they need. And address it.
Microsoft's support is really great. Although it is expensive. Besides phone support you can also get Microsoft's support person sitting next to you to help you out.
I'm sorry, but if my spreadsheet has an issues I can't wait 3 days for email support. I need someone on the phone now.
Support is Google's biggest weakness. From Google Apps to phones. It's something they need to admit they need. And address it.