Same story for my US company as well. First applied to the Dev Program August 1st, finally got in December 18th.
3 calls to Apple - all good, quality support, but basically the ball was always placed in D&B’s court . That was ~10 calls to D&B all of which were horrible. Definitely hang up and call again when told to call again told something can’t be done in the system - It obviously can be if Apple demands that it to be done.
The month lag time for changes is the real killer - particular when D&B always says everything is fine.
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One of the more fun incidents was when they altered the corporation to my personal name, as a sole proprietor after I’d called to get the LLC added to the end of the Corp’s name. Of course I didn’t find out for a month, as they claimed they’d done exactly what I’d wanted, and their web UI’s been broken for us ½ the time.
That incident is permanently in the corporate history now as though it really happened. Not worth fixing though.
Very similar experience. Started the enrollment process end of October this year. Got a DUNS number November 1st. But I didn't get the green light to actually register until December 26. That was after 2 phone calls to Apple + 2 phone calls to D&B + countless times making updates (and waiting for email confirmations) using the D&B iUpdate system. Always seemed like one company was ready to put the ball in other company's court.
Now I'm idling because you need to signup separately for iTunes Connect. After 5x times getting the same error ("Your Apple ID isn't authorized for iTunes Connect"), I contacted Appple Dev Support. Their response: iTunes Connect is down for scheduled maintenance thru Dec. 28th. Uh, then why didn't the error message say that? Or a sidebar? Or alert?
3 calls to Apple - all good, quality support, but basically the ball was always placed in D&B’s court . That was ~10 calls to D&B all of which were horrible. Definitely hang up and call again when told to call again told something can’t be done in the system - It obviously can be if Apple demands that it to be done.
The month lag time for changes is the real killer - particular when D&B always says everything is fine.
--
One of the more fun incidents was when they altered the corporation to my personal name, as a sole proprietor after I’d called to get the LLC added to the end of the Corp’s name. Of course I didn’t find out for a month, as they claimed they’d done exactly what I’d wanted, and their web UI’s been broken for us ½ the time.
That incident is permanently in the corporate history now as though it really happened. Not worth fixing though.